Shopping Cart

Customer Help

Common purchase queries answered

Orders and Shipping

If you live in Orange County, CA, expect your order to be delivered at your doorstep the following day after you place the order. Most orders placed before 12 noon, tend to be delivered before the end of the day. For different arrangement, contact us directly at hello@cahocs.com

Delivery in Orange County CA of orders over $35 (excl. taxes) is free on the following working day. Fees for orders under $35 is $5.

Outside OC, the shipping fee is calculated according to the weight and size of the products, and selected speed of shipping. We ship via USPS or UPS.

The easiest way is to change it during checkout. If, for some reason, the sent address was wrong, contact us directly at hello@cahocs.com with the new address and your phone number. We will contact you right away and fix it.

We do NOT keep your credit card information. However, we work together with other companies that may save that information (at the time of this writing, those companies are Amazon and Stripe).

Yes, we do collect sales tax… and then give it to the IRS.

You will get an opportunity to create an account upon completing your first order.

We aim to minimize the amount of packaging. Most orders are delivered in recyclable paper bags. There may be changes if needed (e.g. if it rains, we may opt for a cardboard box instead)

Don’t panic!

If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please contact us at hello@cahos.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your phone number, email, and anything else that might be helpful!

In OC, your order will arrive the following business day after the order is clear.

We use different shipping partners, but final delivery is usually via USPS.

Expedited shipping options available for domestic orders at an additional cost. Expedited shipping guarantees your order will arrive faster than other shipping methods.

If you need a different time frame, please contact us directly to hello@cahocs.com with the order info and your personal contact information.

If you need to swap an item

Returns and Exchanges

30 days, plain and simple. Shoot us an email to hello@cahocs.com and we will guide you from there for us to pick up from your doorstep.
Even though we will not ask for a reason, we may find the motive of a return useful. We would appreciate it if you share it with us.

Ooops… it can happen!

Please send us a quick email to hello@cahocs.com so we can replace it as soon as we can. Attach a picture of the item for us to confirm which incorrect item was shipped.

In you email, include the order number, your name and a phone number we can reach you at.

We will collect the damaged item from your doorstep and replace it. 

Please send us photos to verify the damage to hello@cahocs.com within 24 hours. This may help us understand what went wrong, and guide us to prevent similar issues for you and other customers in the future.

In you email, include the order number, your name and a phone number we can reach you at.

We will collect the damaged item from your doorstep and replace it.

Easiest way is via email at hello@cahocs.com

Yes, please send us an email with the request as soon as possible to hello@cahocs.com

In you email, include the order number, your name and a phone number we can reach you at.

Unfortunately, we do not accept pre orders.

However, you can add your email to the waiting list, and be notified as soon as we restock that item.

Contact us directly at hello@cahocs.com with the item you received, and the one you want to replace it with.

In you email, include the order number, your name and a phone number we can reach you at.

There will be a $3 surcharge for pickup/delivery.

  • The item(s) have been used over 5% of its weight.
  • The item(s) have been altered in any way or if they do not have the original labels.
  • The item(s) were a “Final Sale,” during time periods such as: Halloween, Christmas, Black Friday, St. Patrick’s Day, etc. and utilized a promo code.

Payments

Powered by Stripe, we accept Visa, American Express, Mastercard, Discover and Diners Club. We accept debit cards featuring the Mastercard or Visa logo, too.

We also integrate Amazon Pay, which allows you to pay with your Amazon (non-Prime or Prime) account.

Absolutely!

We use Secure Encryption (HTTPS), which means that all communications between your browser and our website are encrypted and secure, using a security certificate. HTTPS can help protect against multiple kinds of spying threats, such as man-in-the-middle attacks and eavesdropping.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Amazon Pay offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Credit and debit cards have a security code located on them. For most cards it will be a 3-4 digit number located on the back. For American Express cards you will find a 3-4 digit number printed on the front side of the cards.

Your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.

General

House of Cleaning Supplies is a family owned company based out of Huntington Beach. We are focused on serving Orange County and deliver each and every order to the customer’s doorstep.

Free Shipping

On orders over $35 in Orange County, CA

Fast, Free, No-Contact Delivery

Fully Secured SSL Checkout

How SSL Secures You

Family Owned Business

Trust you can put in your neighbor